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STANDARD TERMS AND CONDITIONS OF SALE


Welcome to OtoCouture. By placing an order with us, you agree to the following terms and conditions. Please read them carefully.

    1. Order Processing
      All orders placed on OtoCouture will be processed within 7 working days from the date of order confirmation. You will receive an email notification once your order has been dispatched. During this time, should you have any queries or concerns regarding your order, you may contact us at [email protected].
    2. Return Policy
      We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
    3. Return Process
      If you wish to return an item, please contact us at [email protected] within the 7-day return period. In your email, please provide your order number, reason for return, and any relevant details. We will respond to your return request within 1 to 2 working days with further instructions.
    4. Refunds
      Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 7 business days.
    5. Shipping Costs for Returns
      Shipping costs for returning the item are the responsibility of the customer unless the return is due to a defect or mistake on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
    6. Contact Information
      For any questions or assistance, please feel free to contact our customer service team at [email protected]. We strive to respond to all inquiries within 1 to 2 working days.
    7. Changes to Terms
      OTO Couture reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the site following the posting of any changes will constitute your acceptance of the new terms.